Delivery, Refunds and Returns

Delivery during COVID-19 pandemic

Thank you for your interest in purchasing our handcrafted pieces. International shipping is unfortunately unavailable at the moment. However, during these unusual times we may be able to reserve pieces for you to ship once postal services are back up and running. Contact us on info@cpaceramics.com for enquiries. Please note under the current circumstances UK delivery may take up to 2 weeks.

UK Delivery

All our UK delivery costs will be charged at a rate of £10.00, £25.00 or £40.00 depending on the size and weight of your purchase. Pricing for postage will be clearly stated on each piece or otherwise calculated at the check out (for example significantly larger pieces may be priced higher).

Estimated delivery times are between 5–14 working days from purchase unless exhibition pieces are purchased (see below for more details). Delivery times are estimates. Some variation may occur with our postal providers meaning that delivery could take longer than estimated and may be out of our control. During public holidays (e.g. Christmas, Easter weekend and Bank Holidays) please be aware that deliveries may take a little longer than under normal circumstances.

If you need something for a specific date, perhaps as a gift, you can email us directly on info@cpaceramics, and we will try to accommodate your request. Please note that a quicker delivery time may incur additional charges. These can be discussed on a case by case basis and the option may not always be possible.

We use national courier services and Royal Mail, depending on the type and size of piece ordered. A signature is sometimes required on delivery. You can choose to collect from the gallery free of charge. Our address is 63 Great Russell Street, Bloomsbury, London WC1B 3BF.

International Delivery

We can ship overseas, however the shipping rates for overseas do vary so please contact us directly on info@cpaceramics.com for delivery charges to your area.

The correct international shipping fees must be paid before despatch. Please note that customers are responsible for any import charges/duties that may be incurred and must comply with any local regulations.

Please note insurance for damage or loss is not included in the delivery charge. However, for higher value items insurance can be purchased separately if required and can be discussed when arranging overseas shipping charges.

Exhibition items

Please be aware that items that are part of our current exhibition cannot be collected or posted until the exhibition has ended. Details of exhibition end dates are available to view on our exhibition page – this allows for the exhibition to run in full within our gallery and we appreciate your cooperation during this time.

Your Details

Please ensure that your delivery address details are correct. We cannot be held responsible for any delivery issues that may arise due to incorrect address details. Some couriers require a signature on delivery. If you indicate that a package can be left at your home or with a neighbour, this is at your own risk.

When you place an order on our website you are accepting our Terms & Conditions of Sale.

Returns and Refunds

We hope that you will be very happy with your purchase, but understand that in some cases you may change your mind and wish to return an item and seek a refund. If this is the case you need to let us know in writing no later than 14 days after the date on which you received the products.

Please email us on info@cpaceramics.com with your contact details and order details, telling us why you are returning an item. You will be contacted by a member of the team explaining the next steps.

Please return your item in good condition, ideally with its original packaging. To qualify for a full refund you must notify us you will be returning the item within 14 working days from the date you received the products, you then have 14 days from this date to return your purchase.

If returned within 28 days your refund will include the price of the products original delivery charge. However, if you ordered multiple items and are returning some but not all of your order we regret we cannot offer a refund on the initial postage cost.

 We are unable to offer free returns.

Please note that within the UK there is no available insurance for damage of ceramics during transit. Therefore, please make sure that items you are returning are packed adequately as we cannot accept liability for returned goods being lost or damaged in transit.  If you are returning something from outside the UK there may be insurance available for loss and damage but please check locally as we cannot accept liability for returned goods being lost or damaged in transit.

For our full terms and conditions please click here.

Disclaimer

We hope that the information and news we provide for you is both useful and interesting. Please be aware that details are liable to change and information is only provided as a guide and not as a recommendation or an endorsement.

We provide links to other sites for your reference. Please be aware that these sites may not have the same strict privacy policy as we do and we cannot accept responsibility for their content.