Terms and Conditions


Ordering with us

When you place an order you will need to detail your name, address, e-mail address, telephone number and credit/debit details. For your security, we do not store your credit/debit card details. This information is processed securely by Sagepay.  Sagepay encrypts data sent to and from us and our customers using the HTTPS protocol. Sagepay and all online stores powered by Sagepay are Level 1 PCI-DSS compliant.

When your request has been processed you will be notified by email with a receipt of your order, you can then check if all the details are correct.

A contact telephone number is essential so that we can quickly reach you if we need to discuss your order and is a requirement for delivery by courier.


Payment for all orders is at point of sale and not at point of despatch. Payment is made using our online payment facility and you can pay by credit/debit card. We can also process payments over the telephone should you require this option.

The total cost of your order is the price of the products ordered with UK delivery included, unless clearly marked otherwise.

International delivery charges will be priced separately and not automatically added at checkout, please contact us at [email protected] and we will calculate the cost of items you wish to purchase.

By entering card details onto our system you confirm that the credit or debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

To be eligible to purchase products on this website you must be 18 or over, stipulate a delivery address and possess a valid credit or debit card. We reserve the right to reject any offer of purchase by anyone at any time.

Stock and delivery

All of the items listed on the shop section of our website are available for purchase unless stated otherwise. For a wider range of pieces you can visit our shop at 63 Great Russell Street, London WC1B 3BF.

In the unlikely circumstance a piece purchased is no longer available we will contact you as soon as we can and refund your purchase.

We will always aim to meet delivery times quoted on our site, however busier periods may lead to extended delivery times. Please bear in mind that delivery times are estimates. At times of public holidays (e.g. Christmas, Easter and bank holidays) delivery may take a little longer.

Unfortunately we cannot fulfil any obligations if we are unable to obtain authorisation for your payment, or if we identify a pricing or product description error.

Gift Cards

The Gift Card is not a credit or charge Gift Card. Gift cards expire 6 months (180 days) after the gift card is purchased.

The Gift Cards can be exchanged for products online at contemporaryceramics.uk and in Contemporary Ceramics Gallery and Shop in London – please show the giftcard email and code at checkout in-store. If you arrive at the website from your e-gift card email your gift card balance will be applied automatically, otherwise please add the code at checkout.

The balance on the Gift Card may be used for full or part payment of the GB pounds sterling cost of Contemporary Ceramics products and services. To check your balance online please click here.

No change will be given but any unused balance will remain on the Gift Card and may be applied to future purchases before the expiry date.

Gift Cards can be used towards the purchase of goods at a higher price than its face value upon payment of the difference.

The Gift Card cannot be exchanged or redeemed in whole or part for cash. Promotional offers may not apply to Gift Card purchases, this is at our discretion.

If you have made an Online payment with a Gift Card in whole or part and any item paid for using the Gift Card is accepted for return the amount owing will be added to the original Gift Card.

We may withdraw or cancel the Gift Card and require an alternative form of payment if we suspect that the Gift Card may have been stolen or fraudulently used. Further action may also be taken.

We reserve the right to amend or supplement these conditions or discontinue the Gift Card at any time.


Product Pricing & Descriptions

All prices published are in pounds sterling. Each product purchased is sold subject to its Product Description, but please do remember that hand crafted items are all unique.

When offers/discounts are run for individual Maker’s work, or a group of items, these discount codes are not applicable to Maker’s work or groups of items not included in the promotion. We will aim to make this as clear as possible but reserve the right to discontinue any offers if and when we see fit.

We reserve the right to update, amend or remove products from our website at any time.

Active members of the Craft Potters Association are eligible for 10% off all ceramics in store, unless stated otherwise. This discount cannot be applied in conjunction with other discounts or offers. We are unable to offer money back if you did not enter your membership discount code at checkout. To find your code please check your members e-bulletin email that arrives by email every Friday.

Contract Cancellation

If you change your mind, you are entitled to cancel a purchasing contract provided you do so no later than fourteen days after the day on which you receive the products. You will be given a full refund, which includes the initial postage charge. Please see our Delivery & Returns policy for more details. If you wish to cancel this contract prior to order despatch, please contact us as soon as possible. If your order has already been despatched please follow the procedure set out in our Returns Policy.


We hope that the information and news we provide for you is both useful and interesting. Please be aware that details are liable to change and information is only provided as a guide and not as a recommendation or an endorsement.

We provide links to other sites for your reference. Please be aware that these sites may not have the same strict privacy policy as we do and we cannot accept responsibility for their content.

For information about our delivery, refunds and returns please click here.